Welcome to Kood International

Customer Service

Kood International Ltd

Delivery Schedule:

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 7 days for delivery within the UK, 10 days for Europe and 14 days for the rest of the world.

Payment:

We accept credit and debit card payments through the secure PayPal system in British pounds sterling, Euros and US Dollars. We also accept payment by cheque, Postal Order and money order in British pounds sterling (GBP) only.

Packaging:

At Kood International Ltd we want you to receive your purchase in the same condition it left us. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item with a covering note and a replacement will be mailed out free of charge.

Returns:

If you are not happy with your purchase, please return it to us within 7 calendar days of receipt. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claim forms on your behalf and liaise with the correct delivery agent to achieve a satisfactory outcome on your behalf.

Guarantee:

12 month guarantee with all items,  this does not cover damage  and  wear and tear - our guarantee retains all your statuary rights.

Prices include VAT and Invoices show 20% VAT